Return Policy

At our DOQUE HOME Store, we have a comprehensive return policy to ensure your satisfaction with your purchase. Please familiarize yourself with the following details regarding our return process:

  1. Eligibility:
    • To be eligible for a return, the item must be unused and in the same condition as when you received it.
    • Custom-made or personalized Product may not be eligible for return unless there is a manufacturing defect or damage during transit.
  2. Timeframe:
    • You must initiate a return request within 14 days from the date of delivery.
    • Late return requests may be subject to approval and additional fees.
  3. Return Process:
    • To request a return, please contact our customer service team through the provided channels (phone, email, or online form). Provide relevant order details and reason for return.
    • Our customer service team will guide you through the return process and provide you with a Return Authorization number if applicable.
    • Please securely package the item in its original packaging, including all accessories.
    • You will be responsible for the return shipping costs, unless the return is due to a manufacturing defect or damage during transit.
  4. Refund or Exchange:

    • Once we receive the returned item and verify its condition, we will process your refund or exchange.

    • Refunds will be issued to the original payment method used during the purchase.

    • Exchanges will be subject to availability. If the requested item is unavailable, we will work with you to find a suitable alternative or provide a refund.

  5. Non-Returnable Items:

    • Certain items, such as clearance or sale items, mattresses, and beddings, may not be eligible for return. Please check the product description or contact our customer service team for more information.

  6. Damaged or Defective Items:

    • If your furniture arrives damaged or with manufacturing defects, please notify us immediately.

    • We may request supporting documentation such as photographs to assess the issue and provide appropriate resolution.

Please note that our return policy may be subject to change, and any updates will be clearly communicated on our website. We strive to ensure a hassle-free and satisfactory return experience for our customers. If you have any further questions or need assistance, please reach out to our customer service team([email protected]).